FAQ's
Shopping online can sometimes raise questions, and we want to make your experience as smooth as possible. That’s why we’ve compiled our most Frequently Asked Questions (FAQs) to help you find answers quickly.
If you don’t see your question below or need more information, please Contact Us or call on 1300 740 377. Our team is ready to assist you.
GENERAL QUESTIONS
Q: Does OzEDeals have a showroom I can visit?
No. OzEDeals is an online-only store, which allows us to keep prices competitive and offer a wide range of products without the overheads of a physical showroom. All orders are placed directly through our website and delivered to your door.
Q: Why should I create an account with OzEDeals?
Creating an account with OzEDeals makes shopping faster and more convenient. It allows you to enjoy a quicker checkout, track your orders, and access your full order history anytime. You can also save multiple shipping addresses and securely store your details for a smoother checkout experience on future purchases.
Q: How do I create an account with OzEDeals?
You can easily create an account during checkout or by clicking the Account icon located at the top right of any page on our website (the icon between the search and cart).
Simply select “Create Account”, enter your details, and submit the form. You will then receive an email from us, click the verification link in that email to confirm your address and activate your account.
Once verified, you can start enjoying faster checkout and easy access to your order history.
Q: Is there a warranty on your products?
Most of our products are covered by a standard 12-month manufacturer’s warranty, although some items may include a longer warranty period depending on the manufacturer.
If a warranty applies, the details will be clearly listed on the individual product page so you can review coverage and terms before purchasing.
For full details, please visit our Product Guarantee page. If you need assistance with a warranty claim or have questions about a product, please contact our team by completing the Contact Us form and we’ll be happy to help.
SHOPPING QUESTIONS
Q. What type of products do you offer?
Our collections include a huge range of products including Audio & Video, Auto Accessories, Baby & Kids, Commercial, Fashion, Furniture, Gift & Novelty, Hampers, Health & Beauty, Home & Garden, Occasions, Outdoor Recreation, Pet Care, Sports & Fitness and Tools and so much more.
Q. What payment methods do you accept?
We accept a range of secure payment options including major credit cards, debit cards, and trusted online payment services. All payments are processed through secure gateways to ensure your information is protected.
Q: Do you offer any discounts?
Yes! OzEDeals regularly offers special discount codes, these will be clearly displayed on our website when available.
We feature sale items across selected products, and these are clearly marked across our category and product pages.
For bulk purchases, discounts may apply if you meet the following criteria:
- Single SKU orders of 10 units or more to one location, or
- Total orders over $3,000 (GST inclusive) with each SKU under 10 units to one location
To request a bulk order quote, please contact Janine@ozedeals.com.au. Please include:
- SKU and quantity
- Delivery address (suburb and postcode)
Note: If you don’t provide a delivery address, we can still quote your order, but shipping costs won’t be included. Additional postage fees may apply.
To stay updated on promotions, specials, and discount codes, we recommend signing up for our Newsletter at the bottom of any page by entering your email address.
We also post deals and offer on our Facebook page regularly.
Q. How long does it take to confirm the payment?
Usually, it takes around 1-2 days for payment to be processed. We only dispatch items once full payment is received.
Q. Is the product cost inclusive of GST?
Yes, all product costs are GST inclusive.
Q: Do you keep my credit card details?
No, for security reasons we do not hold any credit card details after any purchase has been made on our website.
Q: The item I want to order shows as 'Sold Out'. When will it be back into stock?
If the product you want is marked “Sold Out”, please contact us by completing our Contact Us form or calling 1300 740 377. We can provide an estimated restock date and, if available, offer a pre-order option so you can secure the item before it’s back in stock.
Q: How do I know that your products are in stock?
A product can only be added to your cart if it is in stock. If an item is out of stock, it will show as 'Sold Out’ and will not be able to be added to your cart.
Q: Is checkout on your website secure?
Yes. Our website uses SSL security encryption ensuring you can shop securely online.
Q: What does SSL security encryption mean?
SSL (Secure Sockets Layer) is a standard security technology that creates an encrypted link between your browser and our website. This means that any information you enter such as personal details or payment information is securely transmitted and kept private. SSL ensures that all data exchanged between your device and our servers remains safe from interception or tampering.
Q: Can I place an order over the phone?
Yes! You can place an order over the phone if you prefer, and our team will be happy to assist you. However, we recommend ordering online as it’s faster and keeps you fully informed. When you order online, you’ll receive confirmation emails and tracking details as soon as your order ships, making it easier to follow your purchase every step of the way.
SHIPPING QUESTIONS
Q. How long does shipping take?
Shipping times depend on your location and the product you order. Most orders are processed within 1–2 business days, with delivery typically taking 3–10 business days.
Q: How much does shipping cost?
Shipping costs will depend on where your location is and on the weight of the product you're purchasing.
Q. Can you ship items before I pay for them?
No, we can’t dispatch an order until full payment is received.
Q. Do you offer tracking for orders?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Q: Do you ship to PO Boxes or Parcel Lockers?
No, we cannot ship to PO Boxes or Parcel Lockers. Please include a valid Australian address for the delivery of your order.
Q: Can you call me prior to delivery of my order?
No, unfortunately our couriers do not have the facilities to call you prior to delivery.
Q: Do you ship Internationally?
Currently we only ship our products to Australia. However, if there's a product that you are interested in please contact us by completing our Contact Us form, with your full delivery address. We can check how much shipping to your country will cost.
Q. Can I change or cancel my order?
Orders can usually be changed or cancelled before they are processed or shipped. Please contact our customer support team as soon as possible if you need assistance.
Q: Do I need to be home when my order is delivered?
No, you do not need to be home for delivery. If you're not at home when your order is delivered, our courier will leave it at the front door.
If you have any delivery instructions please include them on your order. You will find an ‘Add a note to your order’ on the cart page. Alternatively, you can Contact Us via our online form. Please do so as soon as possible.
If you prefer not to have your parcel delivered when you're not at home, we recommend using an alternate address such as your work or neighbours’ house.
Q: How do I track my order?
Once your order has been shipped, you will receive an email with tracking details. This will include the tracking number specific to your order and delivery. Simply follow the links on your email to follow the tracking of your order.
If you haven't received an email with your tracking details, please check if it has landed in your spam folder. If you still can't find it, please contact us by completing our Contact Us form, or calling 1300 740 377 and we will provide you with your tracking number.
Alternatively if you have created an account with us, you can login and track your order in your account.
Q: I've only received part of my order. Where is the rest of it?
If you have ordered multiple items, we may have consolidated them into one carton. Please check the carton if you think you have not received all of your order.
If your tracking number shows there should be more than one carton and you have only received one, please contact us by completing our Contact Us form, or calling 1300 740 377.
Sometimes orders can be split up, and cartons are delivered separately, we can advise when your next carton(s) will be delivered.
EXCHANGE OR REFUND QUESTIONS
Q: My product has arrived damaged. What do I do?
Although we take extensive care when packaging orders, sometimes damages happen during transit. Please inspect the packaging of your item(s) on delivery, if you notice any damage please make note of it when signing for delivery.
If your item(s) has arrived damaged, please take photos and Contact Us as soon as possible so we can work with you on how we can best resolve the issue. Please take photos of all damage, including the item and any damaged packaging.
Q. What should I do if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact our customer support team with photos of the product and packaging. We will work quickly to resolve the issue.
Q: Do you accept returns or exchanges?
We want you (our customer) to be completely satisfied with your purchase, so yes we do accept returns and exchanges. To return or exchange your item you will need to contact us within 30 days of purchase.
You will need to make sure the product, and packaging is still in a perfect re-saleable condition, with no missing product parts and no damage to the packaging.
Once we have received your returned product, we will process the refund or exchange.
Please note: We do not refund shipping costs. Therefor for a Refund - we will only refund the product cost. For an Exchange - You will also incur a new shipping cost when the exchanged product is shipped out.
Q. What is your return policy?
If you are not satisfied with your purchase, you may be eligible to return it within the specified return period. Items must be unused, in original condition, and in original packaging. Please refer to our Returns Policy for full details.
Q: How much time do I have to return an item?
If you change your mind or are not happy with your purchase, please contact us within 30 days of the purchase date. Please read our returns policy here.
Q: How long will it take to get my refund?
If you are returning your product due to change of mind, your refund will be processed once we receive the product in saleable condition (i.e. unopened packaging and in brand new perfect condition).
There are a few products that manufacturer does not cover for change of mind returns. These are clearly stated in the product pages under the Guarantee tab.
Refunds will only be issued to the original credit card that you use when placing your order. Once the refund has been processed, it can take up to a few business days for the funds to be received back onto the card the original order was placed with. This is dependent on your bank. See our returns policy here.
Q. How do I become a supplier to your online store?
If you are a supplier and would like to supply us with your products, please contact us by completing our Contact Us form, or by calling us on 1300 740 377.
Q. How can I contact customer support?
You can reach our customer support team through our Contact Us page or by email. We aim to respond to all enquiries as quickly as possible.